Terms of Service

Ben Biao Patterns LLC provides non-clinical wellbeing advisory and coaching. These Terms of Service govern your access to our website at https://benbiaopattern.com and your purchase and use of our services. Please read them carefully before you engage with us. 1. Acceptance and who these terms are between By accessing this website or purchasing our services, you agree to be bound by these Terms of Service. They form a binding contract between you and Ben Biao Patterns LLC, a New Mexico limited liability company with its registered address at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. If you do not agree to all of these terms, you must not use our website or services. These terms apply whether you purchase services after contacting us through the website, by email, or by any other channel. Any purchase of our services implies your acceptance of these terms. 2. Use of this website, permitted and prohibited You may access and use this website for lawful purposes only and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person; transmitting obscene or offensive content; disrupting the normal flow of dialogue within our website; attempting to gain unauthorised access to our systems; and any form of automated data collection or scraping without our written permission. You must not use the website in any way that breaches any applicable law or regulation or that facilitates illegal activity. The website is provided to you on an as-is basis. You are responsible for ensuring that your access to the website does not violate any laws or regulations that apply to you. We reserve the right to refuse access to anyone for any reason at any time. 3. The services offered We offer wellbeing advisory and coaching in the following formats: One-to-one advisory blocks are sold as six 60-minute sessions delivered as individual conversations. Each session is a structured discussion between you and Javier Santiago del Río tailored to your circumstances and interests. Following each session you will receive a short written summary of the conversation to your email address. Pattern programmes are structured 12-week engagements comprising eight 60-minute sessions spread across the 12 weeks. These sessions follow a defined progression designed to help you work through patterns of thought or behaviour over time. As with all sessions, you will receive a written summary after each one. Half-day team workshops are group sessions delivered for 8 to 20 participants and lasting approximately 4 hours including breaks. These are designed for groups within an organisation or team and are delivered either in person in Albuquerque, New Mexico or online by video. Workshops are discussions and do not involve one-to-one advice to individual participants. Transitions sessions are sold as a three-session format designed to help you navigate a significant change or transition in your life or work. Sessions are 60 minutes each and are spaced at intervals agreed between you and the practice. You will receive a written summary after each session. Monthly follow-through sessions are individual 60-minute sessions available after you have completed an initial engagement. These are offered on an ongoing basis subject to your continued interest and availability. Each session is a discrete engagement and may be cancelled or rescheduled under the same terms as other one-to-one sessions. All sessions are delivered as conversations. Sessions are not recorded, filmed or transcribed by the practice, and no recording equipment is permitted by the client. Written session summaries are sent to you by email as the only form of record. 4. Nature and limits of the services Our services are advisory and coaching conversations in the area of non-clinical wellbeing. They are not and do not constitute medical care, medical advice, psychotherapy, clinical counselling, psychological treatment, diagnosis, treatment or prevention of any disease, disorder, condition, illness or injury. Our services do not constitute nutrition or dietetic advice, financial advice, legal advice, or advice on any regulated professional service. The services are not a substitute for evaluation, assessment, treatment or advice from a licensed medical practitioner, mental-health professional, registered nutritionist, financial adviser, legal counsel or any other qualified professional. If you are experiencing a medical or mental-health crisis, or symptoms of a serious or life-threatening condition, you must seek immediate help from the appropriate emergency service. Our services are not an emergency or crisis intervention service. If, in the course of our conversation, it becomes apparent that your circumstances would benefit from a clinical referral or professional assessment, we will discuss this with you and you should follow up with the appropriate professional independently. No outcome, result, cure, improvement, change or resolution is guaranteed by our services, promised by the practice, or implied by our marketing materials or website. Wellbeing and personal development are complex and individual. Results depend on many factors including your own engagement, circumstances, choices and effort. Any progress or change you experience is your own achievement. No professional-client privilege attaches to our relationship. Our conversations and written records are not legally privileged communications and may be compelled by a court of law. You should not disclose information to us that you would not wish to be disclosed if required by legal process. 5. Booking, quotations, fees and payment Our services are not offered at published prices. Fees are quoted individually by email on your enquiry and depend on the specific format, duration and scope of services you request. Our quotations will specify the fee, the format and number of sessions, the timeframe within which the sessions will occur, and any other terms specific to your engagement. Fees are stated exclusive of any applicable sales tax, use tax, goods and services tax or other tax that may be required by law. Any applicable tax will be added to the quoted fee and you are responsible for payment of the total amount including tax. Payment terms will be specified in the quotation. You agree to pay fees as set out in the quotation by the due date specified. The practice reserves the right to decline to schedule or deliver services if payment has not been received by the due date. All of our service offerings are sold as a finite, defined block of sessions with an end date. There is no subscription, no automatic renewal, no recurring charge and no commitment beyond the specific engagement you have purchased. Once your engagement is complete, no further sessions will occur unless you separately purchase a new engagement. 6. Cancellation, rescheduling and refunds You may cancel or reschedule any individual session at no cost provided that you give notice at least 48 hours in advance of the scheduled session time. Notice should be sent to info@benbiaopattern.com. If you cancel or reschedule with less than 48 hours' notice, that session will be counted as having been used and will be deducted from your purchased block unless the practice agrees otherwise in writing. If you end your engagement before all purchased sessions have been completed and used, you are entitled to a refund of the unused sessions on a pro-rata basis. The refund will be calculated as the number of unused and unexpired sessions multiplied by the per-session fee specified in your quotation. Any refund will be paid to your nominated bank account or payment method within 30 days of the last session or the date on which you notify us that you wish to end the engagement, whichever is later. Refunds of unused sessions are only available if the engagement has not yet expired; once the agreed end date of your engagement has passed, no refund of unused sessions is available. If you have purchased a half-day team workshop and you cancel with fewer than 14 days' notice before the scheduled workshop date, you will be charged a cancellation fee equal to 50 percent of the workshop fee. If you cancel with 14 days' notice or more, your fee will be refunded in full. The practice may reschedule any session on notice to you if circumstances make this necessary. The practice will provide as much notice as is practicable and will propose alternative dates that are reasonably convenient. If the practice reschedules a session, that does not count as a cancellation and you do not forfeit the session. If you are unable to accept the rescheduled date offered, you may treat the session as a cancellation under the terms above. 7. Client responsibilities You are responsible for ensuring that you are physically and mentally fit to participate in our sessions. If you have any health condition, disability, injury or medication that might affect your ability to participate safely in a video or in-person session, you should inform us of this in advance so that we can discuss any necessary adjustments. You are responsible for ensuring that any space from which you participate in an online session is safe and secure and that you will not be disturbed. If you are in the care of a mental-health professional, medical practitioner or any other licensed clinician, you should inform them that you are engaging in non-clinical wellbeing coaching with us. You are responsible for managing your own care and for seeking appropriate clinical advice if your circumstances change or if you experience any adverse symptoms or concerns. If at any time you become aware of information about yourself that suggests you would benefit from a clinical assessment, diagnosis or treatment by a licensed professional, you should seek that help independently and inform us so that we can adjust our approach or recommend that you pause our work together. This includes but is not limited to symptoms of depression, anxiety, psychosis, substance use, suicidal thoughts, self-harm or abuse. You are responsible for ensuring that any information you provide to us is accurate and complete. You are responsible for your own actions and decisions and for any consequences that result from them. Our role is to facilitate conversation and reflection; your decisions are your own. 8. Confidentiality and its limits The practice treats all information about you and your engagement as confidential. Session notes, correspondence and any personal information you share will be kept securely and will not be disclosed to anyone outside the practice except as provided below or as required by law. Confidentiality is not absolute. The practice may disclose information about you or your engagement: If required to do so by law, court order, or valid legal process including a subpoena or search warrant; If there is a serious and imminent risk of harm to yourself or to another person and disclosure is reasonably necessary to prevent that harm; To our web hosting provider in Germany, who is required to keep your information confidential and secure and who may access records only to maintain the security and function of our systems; To the extent necessary to defend ourselves against a legal claim made by you or by a third party; and As otherwise expressly permitted or required by law. If the practice becomes aware of a serious and imminent risk of harm, we may disclose information to the appropriate emergency service, law enforcement, or another authority or person we reasonably believe can prevent or respond to the harm. The decision to disclose is ours and will be made in good faith. In such circumstances we will attempt to inform you unless doing so would defeat the purpose of the disclosure or create further risk. 9. Intellectual property and use of materials The website and all its content, including text, graphics, logos, design and compilation, are the intellectual property of Ben Biao Patterns LLC and are protected by copyright and other intellectual-property laws. You may view and print the website for your personal, non-commercial information only. You may not copy, distribute, republish, download, display, perform, transmit or reproduce any content from the website except as expressly permitted by these terms or by written permission of the practice. The written session summaries provided to you following each session are a record of the conversation and are provided for your own personal use. You own the notes you have taken in the course of our work together. The practice retains copyright in the session summaries and in any materials provided by the practice during sessions. You are granted a personal, non-exclusive licence to use the session summaries and materials for your own purposes. You may not publish, reproduce, distribute or use these materials for commercial purposes or in any way that competes with our services or that could reasonably be seen as an endorsement or representation of the practice without our prior written consent. Any ideas, suggestions, feedback or improvements that you provide to the practice in connection with our services may be used by the practice at its discretion without restriction or compensation to you. 10. Disclaimer of warranties The website and services are provided on an as-is, as-available basis. The practice makes no warranty of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. The practice does not warrant that the website will be uninterrupted, error-free, or free from viruses or malicious code. The practice does not warrant that the services will result in any particular outcome, improvement, change or resolution. The practice does not warrant that any information provided on the website is accurate, complete, up to date or error-free. You assume all risk of using the website and services. You use the website and engage in our services entirely at your own risk and on the basis of your own independent judgment. 11. Limitation of liability Except as expressly carved out below, the liability of the practice, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with the website, the services or these terms, is limited to the total fees paid by you to the practice in the twelve months immediately preceding the event or circumstance giving rise to the claim. In no event will the practice be liable for any loss of profits, revenue, goodwill, opportunity, anticipated savings, data, use or enjoyment, or any indirect, incidental, special, consequential or punitive damages, even if the practice has been advised of the possibility of such damages. This applies whether or not such damages arise from breach of contract, tort, negligence, breach of statutory duty, misrepresentation or otherwise. Nothing in these terms limits the liability of the practice for death or personal injury caused by negligence, for fraud, for fraudulent misrepresentation, or for any liability that cannot lawfully be limited or excluded by applicable law. Nothing in these terms affects your statutory rights as a consumer that cannot be limited or excluded. 12. Indemnity You agree to indemnify, defend and hold harmless the practice and its owner from and against all claims, losses, damages, expenses (including legal fees), costs and liabilities arising out of or relating to: Your use of the website or services; Your violation of these terms; Your violation of any applicable law or regulation; Your infringement of the intellectual-property rights or other rights of a third party; Any breach of these terms by you; Your conduct in relation to the practice or its owner; and Any injury, death or damage caused by you. This indemnity applies whether or not the claim is successful and whether or not the practice was negligent. The indemnity does not apply to the extent that a claim arises from the practice's own negligence, breach of these terms, or violation of applicable law. 13. Term and termination These terms come into force on the date you first access the website or purchase services from the practice, whichever is earlier. The practice may terminate these terms and withdraw the website or services at any time without notice, except that where you have an active paid engagement the practice will provide reasonable notice of any termination of that engagement and will refund any prepaid fees on a pro-rata basis. You may terminate these terms at any time. If you have an active engagement, your termination of these terms terminates your engagement, and you are entitled to a refund of unused sessions on a pro-rata basis as set out in Section 6. 14. Force majeure Neither the practice nor you is responsible for any failure or delay in performance under these terms caused by circumstances beyond reasonable control, including but not limited to acts of God, natural disaster, war, terrorism, pandemic, epidemic, government action, or internet or telecommunications failure. If a session cannot occur due to force majeure, it will be rescheduled to the earliest practicable alternative date or cancelled with a pro-rata refund of fees at your option. 15. Governing law and jurisdiction These terms are governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict-of-law principles. Neither of us will apply the law or rules of any other jurisdiction to these terms or to any dispute arising out of them. Any legal action, suit or claim arising out of these terms must be brought exclusively in the state or federal courts sitting in Bernalillo County, New Mexico, United States. You irrevocably consent to the jurisdiction and venue of those courts. If you are unable to bring a claim in Bernalillo County, New Mexico, you may bring a claim in a court of competent jurisdiction in your place of residence or where the cause of action arose. Notwithstanding the above, if you are resident in the European Union, the United Kingdom or any other jurisdiction where local law grants you mandatory consumer-protection rights that cannot be waived or limited, nothing in these terms is intended to deprive you of those rights. Your local consumer-protection laws will apply to your engagement with the practice to the extent that they provide you with protection greater than these terms, and any claim arising from your consumer rights may be brought before the courts of your place of residence in addition to or instead of the courts identified above. 16. Severability, entire agreement, no waiver, assignment, notices If any provision of these terms is held to be invalid, unlawful or unenforceable for any reason, that provision will be severed and the remaining provisions will continue in force to the fullest extent permitted by law. The severed provision will be reformed to the minimum extent necessary to make it valid and enforceable while preserving its original intent. These terms, together with any quotation and any specific engagement terms issued to you, constitute the entire agreement between you and the practice relating to your use of the website and the services. They supersede all prior or contemporaneous communications, representations, understandings and agreements, whether written or oral. No course of dealing, prior negotiations or prior agreement is binding unless expressly incorporated into these terms. No waiver of any provision of these terms is effective unless it is in writing and signed by an authorised representative of the practice. The waiver of any breach does not constitute a waiver of any subsequent breach. The failure of the practice to enforce any provision of these terms does not constitute a waiver of that provision or any other provision. You may not assign, transfer or delegate any of your rights or obligations under these terms without the prior written consent of the practice. The practice may assign these terms or any rights under them to any successor entity or buyer of its business without notice to you. Any notice required under these terms must be in writing and sent by email to info@benbiaopattern.com (if the notice is to the practice) or to the email address you have provided to us (if the notice is to you). Notice is effective when sent, unless the recipient does not receive it, in which case it is effective when a reasonable person would have received it. 17. Contact and effective date For any questions or concerns about these terms or the services, please contact us at info@benbiaopattern.com. EFFECTIVE DATE: 6 September 2026 CONTACT EMAIL: info@benbiaopattern.com